At 'South Coast Pet Supplies' we are committed to giving you the best possible products, prices and service.
Faulty or Damaged Goods
Should any product purchased from 'South Coast Pet Supplies' be found to be faulty, damaged in transit, or differing from the description given on the 'South Coast Pet Supplies' website, then we will be pleased to arrange either a refund or a replacement of the product at the customers discretion.
All returns MUST be notified to 'South Coast Pet Supplies' here within 7 days of delivery of the product, at which point we will give you details of how to return the goods to us. If upon receipt the item is NOT found to be faulty then an extra postage charge will be requested before the product is returned to the customer and no refund will be issued. All damaged goods will be required to be returned to us for inspection, we do not issue part refunds for damaged items that customers are willing to keep. We will replace damaged items once we have received the original damaged item back. You may be required to complete a form at some point by Royal Mail/DHL regarding this damage.
Goods ordered by mistake
In the event of a customer purchasing an item from 'South Coast Pet Supplies' mistakenly and through no fault of 'South Coast Pet Supplies', we will be pleased to refund the item* provided that the original item is returned to 'South Coast Pet Supplies' in an unused and saleable condition, within 7 days of receipt of order.
However please note that for goods returned under these circumstances, return carriage costs are the responsibility of the customer. 'South Coast Pets Supplies' will also retain the postage and packaging charged at the point of order plus a 10% handling charge.
*Some items are only available for special order and are therefore non-returnable unless faulty or damaged.
To discuss returning an item, please email giving details here
This does not affect your statutory rights as a consumer. |
